"user-centric, to create the best service for the user experience and value" is Watson’s service aims and objectives. Watson took the lead in the industry to establish a "National Customer Service Center - Regional Technical Support Center after-sale service" as the framework for broad coverage, rational layout of advanced service system, to provide users with rich, full-service response time.
>> improve the service system the company since its inception, has been committed to provide customers with the best service, the company established in the early establishment of full-time service sector, service management has extensive experience in customer management, service department to respond quickly with detailed documentation. My company in Jinan, Shenzhen, Suzhou, with after-sales service centers all over, can provide for more convenient and efficient service.
>> professional service sector Our company has a professional service department, department staff, for the inverter power supply maintenance support services are more than 3 years experience, and fully staffed over the years by our customers alike.
>> fast service response time my company provides variable frequency power supply equipment and engineering and installation services to ensure compliance with our international standards on power quality and supply and distribution of the relevant standards and norms. Equipment to provide rapid technical response to life-long service, that our failure to declare the receipt of the equipment within 2 hours after the telephone contact can not fix problems, then our relevant personnel arrived on the scene within 24 hours of confirmation of technical personnel in 48 arrived at the scene within hours of treatment failure.
>> convenient service channel when the user needs a service, you can call the National Customer Service 800 number (800-828-- 2360), the service request was accepted by the National Customer Service Center after the central allocation list, the implementation of after-sales service by the Watson service calls and return visits, the implementation of full supervision of the quality of service. |